Make A Claim

Application of Consumer Guarantees Act

Where the Consumer Guarantees Act 1993 (CGA) applies to the purchase of your vehicle, 2 Cheap Cars’ obligation is to ensure that the vehicle you are purchasing is of acceptable quality.

A vehicle will be of acceptable quality when it:

  • is fit for all the purposes it would normally be used for;
  • has no major or minor faults;
  • is acceptable in appearance and finish;
  • is safe to use; and
  • is durable.

When deciding whether a vehicle is of acceptable quality, the following factors are taken into account:

  • the type of vehicle;
  • the distance the vehicle has travelled;
  • the vehicle’s age;
  • the vehicle’s engine size;
  • the price paid for the vehicle; and
  • any information provided about the condition of the vehicle.

In the unlikely event the vehicle you have purchased is not of acceptable quality as outlined above, it is important that 2 Cheap Cars has the first opportunity to remedy the problem. You do not need to get your car checked by an independent mechanic before you bring it to us. Doing so may affect your right to a remedy.

Claims procedure

So we can efficiently assess your claim and, if eligible, remedy any defects, we have put the following process in place:

  • Please download the Claims Form from our website and follow the instructions. You will be asked to provide details of the issues you are having with the vehicle you purchased and submit the form to our claims department.
  • One of our claims assessors will then review your Claims Form and aim to contact you within 3 working days.
  • If our claims assessors consider 2 Cheap Cars may be responsible for rectifying the issues you are experienc-ing with your vehicle, they will direct you to one of our designated repair facilities for further assessment and, if eligible, the defect will be remedied at no cost to you. If 2 Cheap Cars has an obligation to remedy a defect with your vehicle under the CGA, we will:
    • repair the vehicle at our cost; or
    • where the vehicle is beyond repair, either replace or provide a refund for that vehicle; and
    • otherwise meet our obligations under the Act.

So that we can determine whether we must remedy a defect with your vehicle it is important that an assessment is undertaken by one of our designated inspectors.

Please note that the CGA is not the same as a mechanical warranty and we are not obligated to remedy defects if:

  • the issues with your vehicle are the result of normal/day to day wear and tear; or
  • our salesperson advised you of a problem with the vehicle in writing before you purchased the vehicle; or
  • the issue you have with the vehicle has been caused by your misuse or neglect of the vehicle
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2 Cheap Cars sell 1000+ cars a month. Because of this the suppliers that we use in all aspects of our business really look after us. When it comes to finance, our excellent relationships mean we can get your next car financed quick & easy, with very competitive rates.

No matter whether you’re working nine to five, self-employed, or brand new to NZ and on a working visa, or have an international license or a restricted or learner licence - we understand your circumstances and are here to help. We can help with all types of credit, from good to bad and everything in between,

  • Use your trade as a deposit
  • Great range of interest rates and finance terms
  • Repayments to suit your budget
  • Full disclosure around how repayments are calculated
  • Online application and approval process

If you know what car you’re after, we can approve you online otherwise simply fill out the online form below and we can look to have you approved first, and then you can take your time through our 12 dealerships finding a car that’s right for you.

Please make sure you fill out as much as possible, as it allows us to get you the best deal, and please remember to include the best time to call you if we need any further information. 2 Cheap Cars are committed to responsible lending.

Got a question? Call us on 0800 223 370